Support
Troubleshoot common issues
Work through missing answers, connection errors and access problems.
On this page
Vera cannot find an answer
Check that the document is in the approved scope and available to your account. For indexed sources, verify indexing has completed.
Try using the source title or system name in your question. If evidence is still missing, ask the knowledge owner whether the information is documented.
A connector shows an error
Read the connector’s details. Check for expired authorisation, changed permissions or an unavailable configured folder.
Correct the cause before retrying. For sync-capable connections, review the next sync result rather than treating reconnection as proof that indexing has recovered.
Give support useful context
Include the feature or connector, approximate time, error text and steps that led to it. Say whether one person or the whole workspace is affected.
Use the contact form or support@askvera.ie. Do not include passwords, tokens or unnecessary personal or confidential information.